Frequently Barked Questions
How long does delivery take?
Delivery times vary depending on your location and the item ordered. For more details, please check our Shipping Policy page.
Do you ship internationally?
Yes, we ship worldwide! If your country isn’t eligible for shipping, you won’t be able to complete the checkout process.
Can I track my order?
Yes! Once your order has been processed, we’ll send you an email with your tracking ID. If you don’t receive your tracking ID within 5-7 business days, please contact us at herro@dapper-doggy.com.
Can I return my order?
We currently don’t offer returns or exchanges. However, if your item arrives damaged or there’s an issue with your order, please email us at herro@dapper-doggy.com and we’ll make it right.
Can I amend or cancel my order?
Once your order is placed, we’re unable to make changes or cancel it. Please double-check your details and items before completing checkout.
Can I change the shipping address after placing my order?
Unfortunately, we can’t update the shipping address after an order is placed. Please ensure all details are correct before confirming your order.
Something is wrong with my item. Will you replace it?
Yes! If your item is damaged or there’s an issue with your order, email us at herro@dapper-doggy.com, and we’ll arrange a replacement for you.
Do you offer refunds?
Refunds are available for incorrect or damaged items only. If there’s a problem with your order, contact us at herro@dapper-doggy.com for assistance.
Can I exchange an item for a different size/colour?
We don’t currently offer exchanges. Please refer to the size guides in each product description and double-check before placing your order.
Do you have a size guide available?
Yes! You’ll find a size guide in the product description of each item. As we don’t offer refunds or returns, please check the guide carefully before ordering. Sizes may vary slightly.
Which measurement should I pay extra attention to?
The chest measurement is the most important. It determines how snug or loose the fit will be for your dog.
What if my dog is between sizes?
When in doubt, we recommend sizing up! A little extra room ensures your pup is comfortable.
My dog has a lot of fur. Should I include that in my measurement?
Yes! Be sure to account for your dog’s fur when measuring. Compress it slightly but comfortably to get the right size.
Will colours fade when clothes are washed?
Over time, colours may fade slightly. To keep them looking fresh, wash in cold or low heat water on a gentle cycle. Please note that colours may vary slightly.
How do I care for and wash the clothes?
For best results, machine wash cold or at low heat (max 30°C/90°F) on a gentle cycle. Avoid bleach, tumble drying, ironing, or dry cleaning.
What payment types do you accept?
We accept all payment types listed at the bottom of the website, including major credit cards, PayPal, and more.
How do I use my promo code?
Enter your promo code at checkout, and your discount will be applied automatically.
When will I be charged?
Payment is processed immediately once your card is authorized. You’ll receive an email confirmation when your order is successful.
How do I contact customer support?
For any questions or issues, email us at herro@dapper-doggy.com. We aim to respond within 24-48 business hours.